Privacy Policy
This Privacy Policy explains how G10 Fitness collects, uses, stores, shares, and protects information when users access the website, submit enquiries, create accounts, use the software, or make payments.
Effective date: April 1, 2026
Business details
Legal name: amar singh
Business type: Individual
Registered address: Sky Square, Samrala Chowk, Ludhiana, Punjab 141008, India
Support email: amarsinghamar1121@gmail.com
Support phone: +91 8427457438
Jurisdiction: Ludhiana, Punjab, India
1. Scope of Policy
This Privacy Policy applies to personal information and business-related data collected through the G10 Fitness website, software, communication channels, demos, support requests, onboarding activities, and payment-related interactions.
2. Information We Collect
Information provided directly
Depending on how you use the service, G10 Fitness may collect the following categories of information: Name, Email address, Phone number, Billing and transaction details, Gym business information, Member-related operational data entered by the customer.
We may also collect details shared voluntarily during onboarding, support conversations, demos, commercial enquiries, or refund requests.
Automatically collected data
We may collect technical information such as browser type, device information, usage logs, IP-related information, session data, and pages accessed for security, analytics, support, and service improvement purposes.
3. How We Use Information
G10 Fitness may use collected information to provide access to services, verify users, deliver software features, process onboarding, respond to support requests, manage subscriptions, monitor platform usage, prevent abuse, improve product performance, communicate service updates, and comply with legal or payment-related obligations.
Data may also be used to evaluate refund requests, investigate disputes, prevent fraudulent activity, and maintain records required for account administration or regulatory purposes.
4. Legal Basis and Consent
Where applicable, G10 Fitness processes data based on user consent, contractual necessity, legitimate business interests, compliance obligations, and the need to secure and administer the platform.
5. Sharing of Information
G10 Fitness does not sell personal information as part of its ordinary business model. Information may be shared only where reasonably necessary with service providers, hosting partners, support tools, communication providers, payment processors, fraud-prevention partners, advisors, or legal authorities in connection with legitimate operational, contractual, or legal requirements.
If a payment dispute, chargeback, or fraud investigation arises, relevant records may be shared with the applicable bank, processor, or authorized authority.
6. Payment Information
Payment transactions may be handled by third-party payment partners when enabled. G10 Fitness may receive transaction references, payment status, limited billing details, and dispute information, but sensitive payment credentials are generally processed by the payment partner in accordance with its own systems and policies.
7. Data Retention
Information is retained for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, meet support obligations, or comply with legal and operational requirements.
8. Data Security
G10 Fitness takes commercially reasonable measures to protect information against unauthorized access, misuse, disclosure, alteration, and destruction. However, no digital platform can guarantee absolute security.
9. Customer Responsibilities for Member Data
Where a customer uploads or manages member-related information through the software, that customer is responsible for ensuring it has the right to collect, use, and manage that information in compliance with applicable law.
10. User Rights and Requests
Users may contact G10 Fitness to request correction of inaccurate information, ask privacy-related questions, or seek assistance relating to account data. Requests may be subject to verification, operational feasibility, legal limitations, and record-keeping obligations.
11. Cookies and Website Analytics
The website may use cookies, session tools, or analytics technologies to improve usability, understand engagement, support performance measurement, and maintain website functionality.
12. Children's Privacy
The G10 Fitness website and software are intended for businesses, adults, and authorized users and are not intentionally directed at children as independent users.
13. International Access
Although G10 Fitness is based in India, users may access the website from other regions and understand that information may be processed in accordance with the operational location and legal requirements applicable to the business.
14. Policy Updates
This Privacy Policy may be updated from time to time. Updated versions become effective when published unless otherwise stated.